Terms of Service
Effective 1 January 2025 · Version 1.01. Acceptance of Terms
By accessing or using NTGConnect ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all the terms, you may not access or use the Platform. These Terms apply to all users — individuals, team members, and administrators — accessing the Platform through any client (web, desktop, or mobile).
2. Description of Service
NTGConnect is an enterprise collaboration platform providing real-time messaging, structured channel communication, video and audio meetings, file storage and sharing, task management, and administration tools. The Platform is operated by NTG Clarity Networks Inc. and its subsidiaries.
3. Account Registration & Security
You must provide accurate, complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. Notify us immediately at ntgconnect@ntgclarity.com if you suspect any unauthorised access. Accounts provisioned through LDAP/Active Directory are governed by your organisation's identity policies as configured by your administrator.
4. Acceptable Use
You agree not to use the Platform to: (a) transmit unlawful, harmful, defamatory, or fraudulent content; (b) harass, threaten, or intimidate other users; (c) distribute malware, phishing links, or other malicious code; (d) attempt to gain unauthorised access to systems or data; (e) reverse-engineer, decompile, or extract source code from Platform clients; (f) use the Platform to build a competing service; or (g) violate any applicable local, national, or international law or regulation.
5. Content Ownership
You retain ownership of content you upload, post, or transmit through the Platform. By submitting content, you grant NTG Clarity a limited, non-exclusive, worldwide licence to store, process, and transmit that content solely for the purpose of providing the Platform services. We do not sell your content or use it for advertising. You are solely responsible for the content you share.
6. Subscription & Billing
Access to paid features requires an active subscription. Subscription fees are billed in advance on monthly or yearly cycles as selected at sign-up. All fees are non-refundable except as required by applicable law. Prices are subject to change with 30 days written notice. Free-tier accounts may have feature restrictions as described in the published plan matrix.
7. Service Availability
We aim to maintain high availability but do not guarantee uninterrupted service. Scheduled maintenance will be communicated with reasonable advance notice. We are not liable for downtime caused by factors outside our reasonable control, including internet outages, natural disasters, or third-party infrastructure failures.
8. Termination
We may suspend or terminate your account for breach of these Terms, non-payment of fees, or at our discretion with notice. Upon termination, your right to use the Platform ceases immediately. Data export options are available for a period of 30 days following account termination, after which data may be deleted in accordance with our data retention policy.
9. Disclaimer of Warranties
The Platform is provided "as is" and "as available" without warranties of any kind, express or implied. To the fullest extent permitted by law, NTG Clarity disclaims all warranties including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Governing Law
These Terms are governed by the laws of Ontario, Canada, without regard to its conflict-of-law provisions. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.